SOCIALS COLLECTIVE

Last updated: May 2026

1. INTRODUCTION

This Privacy Policy explains how SOCIALS COLLECTIVE (“SOCIALS”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal data when you:

• Visit our website
• Submit forms, applications, or enquiries
• Apply to SOCIALS Agency
• Join SOCIALS Network
• Purchase Coaching services
• Engage with our Services
• Attend SOCIALS events
• Communicate with us
• Use any associated platforms, systems, or communities

We are committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

2. WHO WE ARE

SOCIALS COLLECTIVE is the data controller responsible for your personal data.

SOCIALS COLLECTIVE includes, but is not limited to:

• SOCIALS Agency
• SOCIALS Network
• Coaching Services
• SOCIALS Marketing
• SOCIALS Events

Contact:
📧 info@thesocialsgroup.co.uk

3. WHAT DATA WE COLLECT

We may collect and process the following categories of personal data.

3.1 Information You Provide

When you submit forms, applications, enquiries, onboarding information, or communications, we may collect:

• Name
• Email address
• Phone number
• City/location
• Social media handles
• Website links
• Creator niche information
• Business or brand information
• Follower counts and platform metrics
• Payment-related information
• Billing details
• Survey responses
• Coaching information
• Community onboarding information
• Any information you choose to provide

3.2 Creator & Application Data

If you apply to SOCIALS Agency or SOCIALS Network, we may collect:

• Social media performance data
• Audience information
• Engagement metrics
• Creator niche/category
• Brand collaboration history
• Previous campaign experience
• Professional background information
• Creator goals and objectives
• Content examples
• Representation preferences

Application outcomes, pathway routing, onboarding status, and membership status may also be stored within our systems.

3.3 Membership & Coaching Data

Where users join SOCIALS Network or Coaching services, we may collect and process:

• Membership status
• Subscription status
• Billing status
• Payment history
• Coaching participation information
• Community participation information
• Onboarding progress
• Attendance or engagement data
• Support requests
• Cancellation status
• Automation and workflow data linked to service delivery

3.4 Technical & Usage Data

When you use our website or systems, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages viewed
• Referral sources
• Time spent on pages
• Click behaviour
• Analytics and usage behaviour
• Cookies and tracking data

3.5 Payment Information

Payments are securely processed by third-party payment providers including Stripe.

We may store limited payment-related information including:

• Subscription status
• Customer IDs
• Billing status
• Payment outcomes
• Invoice references

We do not store full payment card details.

Payment details are handled directly by Stripe and governed by Stripe’s own policies and security standards.

4. HOW WE USE YOUR DATA

We may use your data to:

• Respond to enquiries and communications
• Process creator applications
• Manage onboarding processes
• Provide access to SOCIALS Network
• Deliver Coaching services
• Facilitate creator opportunities
• Manage memberships and subscriptions
• Process payments and billing
• Send operational communications
• Send onboarding emails and reminders
• Manage cancellations
• Operate workflows and automations
• Improve our Services and user experience
• Monitor business performance and analytics
• Maintain internal records and dashboards
• Prevent fraud, abuse, or misuse
• Comply with legal obligations
• Detect and prevent fraud, payment abuse, chargeback abuse, unauthorised activity, or misuse of Services

5. AUTOMATED PROCESSING & WORKFLOWS

SOCIALS COLLECTIVE uses automated systems, workflows, CRM systems, payment integrations, and operational automations to support the delivery of Services.

This may include automated:

• Application routing
• Membership onboarding
• Payment processing
• Subscription management
• Billing reminders
• Cancellation handling
• Tagging and segmentation
• Internal notifications
• Workflow enrolment
• Service communications

These automations help us operate efficiently and deliver Services consistently.

Where automated systems assist operational processes, appropriate human oversight and safeguards are maintained where reasonably required.

6. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

Consent

Where you have given clear consent for specific processing activities.

Contract

Where processing is necessary to provide Services, memberships, coaching, applications, or commercial relationships.

Legitimate Interests

Where processing is reasonably necessary for operating, improving, protecting, and growing our business. This may include fraud prevention, operational management, business analytics, service improvements, creator management, workflow automation, and internal reporting.

Legal Obligation

Where processing is required by applicable law or regulatory obligations.

7. MARKETING COMMUNICATIONS

We may send operational, onboarding, membership, billing, and marketing communications where you have:

• Submitted forms
• Joined our Services
• Applied to SOCIALS
• Purchased services
• Expressed interest in our offerings
• Consented to communications

Communications may occur via:

• Email
• SMS
• WhatsApp
• CRM systems
• Automation systems
• Relevant communication platforms

You may unsubscribe from marketing communications at any time.

Operational or billing communications may still be sent where necessary to provide Services.

8. HOW WE STORE YOUR DATA

Your data may be securely stored and processed using trusted third-party platforms and software systems including, but not limited to:

• GoHighLevel (CRM, forms, automations)
• Stripe (payments and subscriptions)
• Make.com (workflow automations)
• Google Workspace and Google Sheets
• Meta platforms
• WhatsApp
• Email communication systems
• Analytics and tracking systems

We implement reasonable technical and organisational measures to help protect your data against unauthorised access, misuse, disclosure, or loss. Access to personal data is restricted to authorised personnel, contractors, or service providers who require access for legitimate operational purposes.

9. DATA SHARING

We do not sell your personal data.

We may share your data with:

• Trusted service providers
• CRM systems
• Payment processors
• Automation platforms
• Analytics providers
• Professional advisers
• Legal or regulatory authorities where required

All third parties are expected to process personal data securely and lawfully.

10. INTERNATIONAL DATA TRANSFERS

As an international business, your data may be processed outside the United Kingdom.

Where this occurs, we implement reasonable safeguards including:

• Use of reputable service providers
• Contractual protections
• Industry-standard security measures
• Compliance mechanisms where applicable

11. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes outlined within this Privacy Policy.

This may include retaining:

• Application data
• Membership records
• Billing records
• Communication history
• Operational logs
• Payment information
• Cancellation history
• CRM records

Retention periods may vary depending on legal, operational, financial, or regulatory requirements.

Where appropriate, data may be anonymised or securely deleted.

12. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies, analytics tools, pixels, and tracking technologies to:

• Improve website functionality
• Analyse website usage
• Measure marketing performance
• Support advertising and retargeting
• Improve user experience

This may include technologies provided by:

• Google
• Meta
• Analytics providers
• Advertising platforms

You may control or disable cookies through your browser settings.

13. YOUR RIGHTS

Under UK GDPR, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable
• Lodge a complaint with a supervisory authority

Requests may be submitted to:

📧 info@thesocialsgroup.co.uk

We may require verification of identity before processing certain requests.

If you are dissatisfied with how we handle your personal data, you may also lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

14. CHILDREN’S DATA

We do not knowingly collect personal data from children under the age of 13 without appropriate parental or guardian consent where required.

Users under applicable legal age requirements should not use our Services without appropriate consent.

15. THIRD-PARTY LINKS & PLATFORMS

Our website or Services may contain links to third-party websites, platforms, communities, or services.

We are not responsible for the privacy practices, policies, or content of third-party platforms and encourage users to review their policies separately.

16. SECURITY

We take reasonable technical and organisational measures to help protect personal data, including:

• Secure systems and platforms
• Access controls
• Workflow protections
• Restricted internal access
• Monitoring and security practices

However, no transmission, storage system, or platform can be guaranteed completely secure.

Users provide data at their own risk.

17. STRIPE CUSTOMER PORTAL & BILLING

Memberships and subscription billing may be managed through Stripe Customer Portal or associated billing systems.

Users may use these systems to:

• Manage subscriptions
• Cancel memberships
• Update billing details
• Update payment methods
• Access invoices

Stripe operates independently as a third-party payment provider and processes payment information under its own privacy and security policies.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be published on this page with an updated revision date.

Continued use of our website or Services constitutes acceptance of any updated Privacy Policy.

19. CONTACT

If you have any questions regarding this Privacy Policy or the handling of your personal data, please contact:

SOCIALS COLLECTIVE
📧 info@thesocialsgroup.co.uk